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Activate and Manage an iBasis eSIM

SIM activation is separate from device onboarding. A device needs an active SIM or eSIM and cellular coverage before it can connect to nRF Cloud.

iBasis eSIM activation and account management have moved from nRF Cloud to iMatrix Systems. You can no longer activate or top up an iBasis eSIM in nRF Cloud.

Activate a new iBasis eSIM​

  1. Open the iMatrix eSIM portal.
  2. Enter the ICCID printed on the eSIM card, accept the terms, and select Verify eSIM.
  3. Create an iMatrix account when prompted, then verify your email address.
  4. Select one of the available data plans to activate the eSIM.

After activation, use iMatrix to check the data balance and top up the eSIM.

Transfer an existing iBasis eSIM​

If you previously activated an iBasis eSIM in nRF Cloud, we sent a consent form to the email address associated with your account. Complete the form to allow us to transfer your account and activated eSIMs to iMatrix.

The consent applies only to eSIMs that were already activated in nRF Cloud. To activate a new eSIM, follow Activate a new iBasis eSIM.

If you did not receive the consent form:

  1. Check your spam or junk folder.
  2. If you still cannot find it, contact Nordic Semiconductor support.

If you do not want to transfer your existing account, register directly through the iMatrix eSIM portal. Enter your ICCID or the email address associated with your existing account when prompted.

For help with activation, data plans, or account management, contact iMatrix Systems support.